Our client base receives excellent support every day from our highly committed operations team to ensure our managed SD-WAN services run seamlessly.
It has taken a huge sustained effort to build, train and support this industry-leading function. Coevolve Global Operations Director, Rodney Logan, commented: “We have SD-WAN services at client sites across 54 countries carrying production traffic 24×7 and we fully appreciate how crucial these services are.” The SD-WAN overlay provides a step change in performance, visibility, orchestrated updates and multi-path link remediation on the circuit underlay. However it works best when coupled with a knowledgeable support team that is close to the client throughout the deployment and that can augment the ongoing management of the network. Coevolve established its Coevolve Response Center or “CRC” in Kuala Lumpur to work hand in hand with teams spread over three continents.
Logan continued, “we started to build this team in 2014 with a group of experts steeped in traditional networks but provided them leading edge, hands-on experience with next-generation vendors like VeloCloud. This daily technical collaboration from our CTO down has got deeper year on year as new features have been added to the SD-WAN platform. Our focus remains on translating this into a better end user experience. The ethos of our team is one of continued learning about SD-WAN and always being responsive to our clients’ needs. Increasingly the technology and our evolving best practices ensure that we often preempt the need with a proactive measure from the underlying technology or our team.”
The SD-WAN overlay provides a step change in performance, visibility, orchestrated updates and multi-path link remediation on the circuit underlay. However it works best when coupled with a knowledgeable support team that is close to the client throughout the deployment. — Rodney Logan, Coevolve Operations Director
Coevolve is seeing substantial growth in this market and is pleased to provide our operations team with exposure to such exciting work. Logan concluded, “Having started in this industry in the mid-90s I can say without any doubt that this sector has never seen such rapid innovation as the last few years. I know the Coevolve business has exciting plans on how we keep iterating our co-managed SD-WAN service modules in the years to come, with one excellent example being the recent progress on enhanced SD-WAN reporting using APIs. We will keep driving our early adopter operational experience really hard for the benefit of our clients.”