Commercial Manager

Sydney, Australia

Who is Coevolve?

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs.

Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.

Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creating an environment that values all roles and good ideas.

What is Client Experience (CX)?

  • It ensures great post-sale service from “Onboarding through to Renewal” from “start to finish” for a Coevolve client
  • It seeks to add or measure value at each key stage of the client journey with Coevolve
  • Effectively, CX is the “conduit” between Coevolve internal functions and the Client overall experience of our Services
  • In essence: great change management in the broadest sense
  • It is crucial for the Client and for Coevolve to continue to grow
  • The CX function works closely with the Sales and Finance team and manages all Client administration to allow Coevolve Sales resource to focus more on New Logo Sales and therefore generating new revenue.

The Role

Reporting directly to the Director – Global Operations & CX, this role will coordinate commercial activities across all Coevolve Clients globally, ensuring accuracy in all Client orders and renewals while driving exceptional Client satisfaction and experience.

The role is based in Sydney, Australia, and the successful candidate will have the opportunity to drive value across all four life cycle phases of our service offerings (Assess > Deploy > Manage > Optimize), with the majority of the focus being on the Deploy and Manage phase. The role will support mainly mid-tier MNC’s with either global or significant regional footprints.

Responsibilities

  • Provide accurate and timely processing of commercial requests, including quoting, ordering and commercial administration to Clients in support of our global Sales team.
  • New Site Orders: Manage the entire process for new site orders, including reviewing requirements, quote preparation, internal approvals, ordering and procurement activities in coordination with associated vendors.
  • Renewals Management: Manage the client agreement renewals process globally to prevent disruptions and maintain continuity of license subscriptions and managed services Agreements.
  • Cross-functional Collaboration: Build and maintain strong relationships across internal Coevolve functions including sales, finance and operational teams to deliver commercially beneficial outcomes.
  • License and Subscription Tracking: Own, manage, update and track client and vendor license subscriptions to ensure ongoing compliance and timely renewals.
  • Commercial Document Administration: Ensure commercial documentation is stored and maintained in a central location, this includes Deal Models, Service Orders, Addendums, Master Services Agreements, Purchase Orders, Sales Orders and other associated documentation.
  • Asset Management: Maintain accurate records of internal assets including vendor seeding equipment, proof of concept equipment, loan devices, and vendor hardware being utilised by Coevolve team members.
  • Vendor Management: Build and maintain relationships with key vendor contacts to ensure effective communication, negotiate favourable terms and resolve any issues promptly.
  • Client Engagement: Build and maintain strong relationships with key Client contacts to ensure commercial requests and enquiries are handled with high levels of client satisfaction.
  • Continual Improvement: Identify opportunities for process improvements to enhance efficiency, reduce costs and improve overall service quality.

Must Have

  • 5+ years of previous experience in a similar commercial role, supporting sales teams preferred.
  • Excellent numeracy and Excel skills with a proven high competency in Excel formulas, graphs, and reporting.
  • Proven ability to manage quoting, ordering and procurement processes.
  • Strong attention to detail to ensure accuracy in documentation and processes.
  • Excellent presentation and communication skills required (both written and oral in English) for effective collaboration with internal teams and Clients.
  • Effective problem-solving skills to address and resolve issues promptly.
  • Analytical mindset to identify opportunities for process improvements to enhance efficiency and service quality.
  • The ability to effectively prioritize tasks and manage time in high-pressure situations.
  • Demonstrates a strong sense of ownership by taking responsibility and accountability for their tasks and projects, ensuring they are completed accurately and on time while proactively addressing any challenges that arise.
  • Some broad IT&T industry experience is preferred but not essential.
  • Global teamwork abilities and the ability to work in the office at least 2 days per week.
  • Some flexibility for early or late calls on occasions with global colleagues or vendor partners will be required. We try to design good processes and leverage global Coevolve colleagues to keep this to a minimum but some flexibility within total working hours is needed in an international environment like ours.

Skills & Experience

  • Not an Account Manager or Sales target role – The role will work closely with the Sales team in a commercial support capacity.
  • Not a Technical Account Manager or Pre-sales role – Hand off to Technical Consultant for pre-sales queries or technical scoping activities.
  • Not a “Senior” hire but this role does have the ability for a strong candidate to advance in their career – suit someone ambitious and wanting to make a mark in a growing dynamic company.

Qualifications

Tertiary qualification is desired in an accounting/financial background or related field, but is not essential.

What's in it for You?

We are: a fast-paced culture in an early adopter technology that is disrupting the global enterprise market; a people-centric organization that encourages natural curiosity and self- improvement; a hands-on learning environment working with highly innovative vendor partners like VMware VeloCloud, Zscaler, Cato Networks, Equinix, Microsoft Azure, RingCentral etc.; and exposure to the SD-WAN, SASE and multi-cloud networking technologies and a forward-thinking scale up in a global team where any self-starter can make a real difference.