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Who is Coevolve?
We are a leading provider of next-generation networking solutions for global enterprises, with a specific focus on SD-WAN, SASE (Secure Access Service Edge), multi-cloud networking and related services. We currently support these solutions at client sites in more than 80 countries. Our clients use our solutions to achieve significant improvements in cost, reliability and performance in their WAN and cloud services or other critical enabling infrastructure.
Join us at the cutting edge of global networks! We have lots more content available at www.coevolve.com and we suggest reviewing that for additional background on Coevolve.
Relevant Company Positioning
Coevolve describes itself as a “full-stack SD-WAN provider” meaning we must exhibit knowledge across all layers of the end-to-end network scenario for the client. For the “life cycle phases” and “service modules” we have sold to the client we are responsible for key underlying vendors that are part of our solution (this can include VMware, Dell, Cato Networks and Zscaler). We are not trying to sell anything and everything within the end-to-end requirement of the client, however, the Coevolve team members are expected to understand the broader “ecosystem” of relevant industry players.
Overview
We have a first class, next-generation network services team in the Coevolve Response Center as a global function. The “CRC” provides great end-user experience working seamlessly with Coevolve teams in London, Chicago, Sydney and Singapore.
Our CRC is looking for outstanding Level 3 Network Engineers to join our mission to provide world leading managed SD-WAN and SASE services. We need energetic network professionals who are looking for a change of pace and opportunity in an up and coming, global player that specialises in Managed SD-WAN. The core hours of work for this role are planned in the Eastern Europe Timezone.
Coevolve is the global leader in telco-independent SD-WAN and cloud networking. This role is at the forefront of customer service, ensuring excellent standards for Incident Management, Change Management and Problem Management. Trained to ITIL standards, this role intends to be proactive in the delivery of the support to the client and help provide a superior service vs traditional telcos and IT integrators.
This European-based role will work across the deployment and management phases of our SD-WAN service offering (which in full span Assess > Deploy > Manage > Optimize), with the majority of the focus being in the Manage phase which is the “business as usual” or Run stage of the life cycle.
In addition, the L3 is expected to assist the Coevolve Sales Team proactively cultivate strong business relationships with their key technical contacts across our sales geographies including Technical Consultants and Senior Network Engineers. The L3 is also expected to assist in Coevolve’s Operations Director and CRC Manager in problem management activities by leading the preparation of Post Incident Review (PIR) reports and helping us refine our methodology as requested to help Coevolve iterate for improved service quality.